The Horrible Company

Originally Posted: 11/19/2008

I don't get this company it's as if they are trained that the customer is an annoyance, rather than a customer.
For those who don't know Omega Shipping is the horrible company that we used for our lift to Israel.

Here is my latest issue.
Some stuff on the lift came broken, so we filled out the insurance forms, but I needed some additional information.
I sent the following E-mail to Liat Yosef, Export coordinator
.....Hi, In order to fill out the insurance sheet I need the following informationDeparture date of ShipmentArrival Datepolicy numberPlus where do I send the form, to your or to Atlas Insurance? if its to Atlas how do I send it to them

Thank you
Shauli Zacks

She sent me this reply
Dear Shauli Zacks,
You have the information on the policy.
Please send it directly to atlas you also have their tell # and info on the policy.

Thank you
Liat Yosef
Export Coordinator Omega Shipping Co, Inc

Obviously, I don't have the information, or I wouldn't have asked her for it.
And let's say it is in my policy, which I don't see.
Would it have killed her to put in the information.
Even if she wants to tell me that I have it and I'm an idiot for not looking hard enough, but here is what you want.
Instead she basically says, don't bother me with your problems.
So I called her and she again told me that I have it, I calmly told her that I don't see it anywhere, and if she has it on file can she give it to me.
She really didn't want.
She insisted I have it in some policy, which I don't have.
I asked if I could at least have the phone number for the insurance company so I can submit my claim, and she says, its right there on the policy its a 1-800 and they have a fax.
I again,. repeated that I DIDNT HAVE THIS INFORMATION, CAN SHE GIVE ME THE REST OF THE PHONE NUMBER.
Perhaps she thought if I dialed 1-800 and wanted to call the insurance the phone would somehow know.
Finally she said she would look at my file and e-mail the information., I'm pretty sure she just wanted to get me off the phone because it's been about 4 hours and I haven't heard from her